Parent Portal - North West Gymnastics

Enrolment Questions?

Lots of questions on Enrolments this week so here is a quick summary for our Gym Families.

Class enrolments and management of your classes is all done through our Parent Portal.

It is important you are familiar with the Parent Portal as this is the place where you can also log absences and gain makeup tokens if you are away. Here is the link: https://app.iclasspro.com/portal/northwestgymnastics

When you enrol or ask to enrol in a class you take a place in that class. Enrolments continue across terms until you request to drop an enrolment or transfer to another class.

Unlike many clubs, we offer parents the flexibility of being able to drop a class with 2 weeks notice at anytime.

If you are looking for another class time it is best to waitlist in that class and then we’ll come back to you when an opening comes up and can arrange the transfer for you.

Billing for classes comes due in advance on the 15th of the month prior. Fees need to be up to date to secure your place. Statements are emailed out weekly so ensure we are on your safe senders list.

All of this info is shown when you sign up and in our Club Handbook.

For more info on billing and the like see our Portal News here: https://app.iclasspro.com/portal/northwestgymnastics/news/6

We hope this helps 🌟

#nwgmountisa #mountisagymnastics

About Us

Makeups and Absences?

Gym Families, We have so many families wanting makeups and so many failing to advise of absences via the Parent Portal that it is CrAzY! Please help each other!

Unlike other sports we are happy to provide makeups where we have space available and where parents have provided the required notice for an absence.

Why should I use the Parent Portal to advise an absence? Read more “Makeups and Absences?” →

About Us

Parent Portal Payrix Security

Hi gym families, as you know we’ve moved to our new Parent Portal for enrolments and payments.

Link here: Parent Portal

This system we have selected is used world wide and one of the main reasons we selected it is the security it offers our parents. If you enter your payment details be assured we cannot see them. The company managing these is called “Payrix Australia Pty Ltd”. They have an Australian Financial Services Licence and also hold Level 1 PCI-DSS Compliance.

Running the gym takes a massive amount of admin. Fielding emails, messages, texts, enrolments and the general day to day through to each night reconciling payments and the like. We have some amazing helpers in this space who make it all work but it is a full time role on top of running classes.

There are times in our weekly schedule which you will note we don’t run classes simply to make sure we can be on top of the admin – and we are always behind!

Unfortunately for members this means -> time doing admin = less time running classes = higher overheads = higher fees. This system will also help cut the bad debts and those who try to exploit the system which again is a benefit to all our reliable gym families.

We’ve invested heavily in this system such that parents can gain improved flexibility for makeups, enrolments and we benefit by cutting admin time and increasing class and class planning times.

We can’t encourage you enough to jump on board with this system so we can spend more time focussed on gymnastics, lesson planning, quality and classes.

We encourage our families to elect the “echeck” option as this means no fees for you. You can select this at checkout or on a computer in your account. Families can choose credit card however this does come will fees pending the card.

For those families wanting to do direct deposit or cash payments we are sorry but you are defeating one of the key aims of the system and while this can be done (as we know each circumstance is different) each transaction will be charged an additional nominal fee (discussed on request) as it costs us additional time manually reconciling fees and recording payments that we are now paying for a system to do.

We encourage you to get on board with it. Avoiding it will mean that you will miss the option for a number or benefits including monthly fees, class makeup requests, makeup tokens, class swaps and changes, competition registration, holiday programs and the like.

We have plans to grow this system to replace our online store, uniform orders and competition nominations and events in the very near future.

Having trouble – please email us.

You can learn more about our payment gateway and the security here: https://www.integrapay.com.au/security-compliance/

Classes

All about our NWG Parent Portal

For Term 3 2020 our Parent Portal is the one stop shop to mange your enrolments and payments from Term 3 2020.

You can find it via our website or simply Google Join NWG

https://app.iclasspro.com/portal/northwestgymnastics/

If you are joining us in Term 3 you need to have;

Logged in to our portal
Checked your enrolments are correct
Entered your billing details.
It is by far easiest to do this on a computer and not on your phone initially. Once set up then there is an option for doing all this on a mobile or in the iclasspro app.
We recently emailed all current 2020 gym families with instructions of how to Log in. Check your spam/junk folders. Essentially – using the email we have always contacted you on (that you set up your account on our website) and select Forgot Password. Keep the web page open and check your email. Enter the code you received in the website.
If the system does not recognise your Email for the Forgot Password option then please create a new account.
When you first login to the system you will be asked to accept a number of policies including photograph and billing policies.
The next thing you should do is check your details and your student details and make sure that they are correct.
Then check your existing enrolments under each student are correct (before trying to add any). We have rolled over enrolments for students from Term 2 so please check these first.
Add any additional students that you want to attend classes.
Add any classes / enrol in classes that you would like. Classes that you can enrol in are limited by the age and gender of the student that you wish to enrol.
- If you get a conflicting enrolment error – you are already enrolled in that class. Please review your existing enrolments prior to adding enrolments.

What can I do in the Portal? (Please note this is for TERM 3 Classes Onwards – 11th July)

You can Enrol in classes
You can request a drop in classes (discontinue)
You can view your statement and arrange payments
You can advise absences
You can request makeups
You can request trials

What is next?

In the coming months we will migrate more and more over to our Parent Portal. This will include

Uniform Orders
Competition Nominations
Holiday Programs

About Us

Our New Parent Portal is Coming

Something new is coming!

We will be launching our new Parent Portal in a few weeks once we finish Term 2 enrolments and launch into Term 3.

https://app.iclasspro.com/portal/northwestgymnastics

Existing members from Term 1 or 2 who have expressed interest in returning will be automatically transferred to this new system.

This will be a one stop location to see your class enrolments, to enrol in classes, see your payment balances and credits, 10 class pass visit management, attendance, uniforms, competition and holiday classes. Read more “Our New Parent Portal is Coming” →

Tag: Parent Portal

All about our NWG Parent Portal

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