You can find our Comprehensive Club Handbook here however to help we’ve compiled a list of Frequently Asked Questions below.

Our website contains a heap of information on Our Classes, and our Timetable and Calendar.

What time do Classes Start?

• We do our best to keep class times the same between terms however from time to time there are some changes. You can find out Latest Class Timetable and Calendar here.
• You should aim to arrive 5-10 minutes before the class start time.

What should I wear?

• Tight fitting clothing
• No jewelry! (necklaces, anklets, watches). No Rings, belts, buckles – as these will destroy our equipment!
• Jeans are Not OK. Skirts and Dresses are Not OK
• Bike Pants, Bummers, Shorts, Singlets, Leotards are ideal.
• Girls Competitive Gymnasts should be in Leotards and Bummers and Boys in Singlet and Shorts.

How do I enrol?

• All enrolments, class changes, absences, payments and the like are via our Parent Portal.
• We will Automatically roll your Enrolment over for the next term unless you advise us otherwise. We require at least 2 weeks notice for any change of classes or days.

Can I Trial a Class?

• We offer Trial Classes where we have space in classes. Once you have set up an account in our Parent Portal please email us to request a trial. Make sure you tell us the students name, class type and date and we’ll do our best to accommodate these requests.
• Trial Classes do not require membership/anniversary. Subsequent attendance does however require Annual Membership/Anniversary to be paid.
• Trial classes are charged at the normal rate for the class as a one off charge.
• Requesting a trial class doesn’t reserve you a place in the class and we may need to cancel a trial if the class fills.

What do I do if my child can’t make a class?

• Please log an absence via our Parent Portal us as soon as possible ahead of time if you are going to be away or your child is sick as we may be able to place a child wanting a makeup or trial class in that place.
• Steps to follow on “How to log an absence”

Can I get a makeup class?

• We do love to offer makeup classes for families who advise of an absence more than 24 hours ahead.  Families are granted up to 2 makeup tokens per month which have a 60 day expiry by default.
• As class numbers are capped we rely on parents to advise us at least 24 hours prior when kids can’t make gym so we can offer these places to other students for makeups.
• If you don’t tell us at least 24 hours ahead of ahead of time that your child won’t be able to make their class, a makeup token may not be offered as this will have impacted our ability to offer other kids makeup options.
• Steps to follow on “How to request a makeup class”

When Should I Arrive?

• You should aim to arrive 5-10 minutes before the class start time.
• Do I need to arrive on Time for Mini Movers: Yes
• Parents need to escort children under the age of 10 into and collect them from the gym. Children are to remain inside the venue until collected.
• Parents are responsible for ensuring that their child makes it safely into the gym.
• Your Coach may not allow you to participate if you are not on time for your class.

What happens if I arrive late?

• If you are late to class a Parent or Guardian must talk with a coach or admin. Please do not let your children into a class yourself through the gates. If you are late “drop and go” is not an option, you must escort your children into the gym. Participation in class is not permitted if warm up activities are finished.
• Not only do late arrivals disrupt the class but the kids miss fundamental warm-up activities which may expose them to risk of injury.
• Your Coach may not allow you to participate if you are late for class.

What do classes cost?

• Class costs can be found on Our Classes page. Nominally classes are around $28 per hour (or part thereof for shorter classes).
• Individual per class costs are also included in the class descriptions for all classes on the parent portal booking system
• For students and families attending multiple classes, class costs reduce as the number of classes increases.
• We also offer offsets for competitive gymnasts. Please talk with us.

How Many Classes should my child attend?

• Class Attendance normally matches the level: For Level 1/Beginners: 1 Class per week, For Level 2/Foundations: 1-2 Classes per week, For Level 2 Intermediate: 2-3 Classes per week, For Level 3: 3 Classes, for Level 4: 4 Classes and Level 5 and Up: 5 Classes.
• Progress will vary depending on the level of commitment, behaviour, focus, genetics and so forth. These are guides only. Appropriate conditioning (Strength and Flexibility) is key to progress.

Do I need to pay membership/anniversary?

• Yes – All kids or participants in the gym need to have paid their Student Anniversary or Membership.  Kids trialing a class are the only exception.
• Membership with our club is valid for a rolling 12 months from when you join. Please note that if you move to another club you will need to renew your Gymnastics Australia Membership at the start of the next calendar year.
• Anniversary pricing is:
  • $70 for Under 5’s Classes (Baby Gym, Mini Movers and Early Learners),
  • $105 for recreational classes (Flips and Tricks, Beginners, Foundations Gymnastics and Ninja) and
  • $165 for Girls Intermediate Pre-Level 3 and Level 3+ Competitive Classes.
• On enroling via the Parent Portal your annual student membership will be charged 2 weeks after commencing classes unless, you are a current member upon which your annual student membership will be charged on the 12 month anniversary of when you joined.

What about Fees?

• Fees need to be paid ahead of attending classes please. Fees consist of Annual Student Membership/Anniversary and class tuition fees. Tuition is charged monthly in advance on the 15th of the month for the coming calendar month. You are only charged for the number of classes scheduled in a calendar month.
• If you have not paid your Annual Membership or your class fees unfortunately you will not be welcome to participate.
• Fees shown on our Parent Portal normally indicate Monthly fees for the current month when you enrol. If you select direct debit fees will automatically be deducted on the 21st of the month for the following month for Monthly billing.
• Tuition and fees hold your place in the class. If you miss a class, you are not entitled to a credit or a refund. (see above regarding what to do if I can’t make a class)

How do I pull out of classes?

• Please give us as much notice as you possibly can with a minimum of 2 weeks. We reserve spaces in classes and waitlist based on enrolments so failing to advise us is a cost to the club as your child is occupying a place in the class that could otherwise be filled.
• If you wish to pull out of classes please simply select to drop the class in our Parent Portal at least 2 weeks ahead of ceasing participation. If ceasing during a term we may charge a $20 administration fee. We hate to see students leave so we’ll likely ask you why you are cancelling.
• When you drop from classes, the admin team will review your family ledger to determine if a partial refund is applicable and reach out to arrange this on a case by case basis.
• Please note your child will be Automatically re-enrolled in the same class for the following term unless you have advised us otherwise with the required notice.

What is your Committee NWG Mount Isa Inc?

• North West Gymnastics is Supported by a Not for Profit Committee dedicated to improving the standard of gymnastics for members.
• Our Committee also works to raise funds for assets which remain under committee ownership and raise fund for families towards competition travel, attendance and coach development. We meet most months and have an annual general meeting. We welcome you to join our committee to help support and build our amazing sport.
• Our committee supports all members – recreational and competitive.
• Learn more about our committee NWG Mount Isa Inc. here

Why were you closed?

• We are normally closed on Public Holidays and from time to time will travel to Gymnastics Competitions. Our Annual Calendar is updated for closures and these classes will be reflected in the Portal.
• It is a great idea to follow us on Facebook for Reminders.
• Occasionally we may have to cancel a class last minute for a variety of reasons (Coach illness, weather event etc) in the event that we have to cancel a class you will be notified via text and email.
• When we cancel a class makeup tokens are given where possible to attend an alternative class, where this is not possible, we will add a “Credit” payment detailing the cancelled class.

Where can I learn about the benefits of Gymnastics?

• We have a heap of resources here: The Benefits of Gymnastics

#nwgmountisa #nwgfaq Frequently Asked Questions